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All notifications/ringtones are stuck on silent

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Hi,

Sound mode on
All volume sliders maxed out
I go to settings>sound>device ringtone and it says silent.
I select it and navigate to the sound I want (which plays just fine on the phone in any player)
Once I select the song it returns me to the menu where it still says silent.
This happens for device ringtone, default notification, facebook app notification, hancent, gmail, email, you name it.
All of my device sounds are stuck on silent despite the phone not being on silent.
Any help would be appreciated.

Please help.

I didn't find the right solution from the Internet.

References:-
https://bit.ly/2GM274S
Motion graphics video agency

Thanks

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